Toll free helpline for postal customers

LUCKNOW: Now postal customers can lodge their complaints online regarding the delay in mails, problems and queries related to financial transactions and other functioning of the postal services as the department of post is launching a toll free all India helpline for them.

The toll free helpline number ‘1924’ would be launched on September 12 in New Delhi. The complaints received from the number would be registered on the computerized customer centre (CCC) portal by the operators in Delhi.

Vivek Kumar Daksh, director, postal headquarters, UP circle, said, “Till now there were individual helplines at every centre. But this would be a centralized helpline catering to all types of complaints from centres.” Daksh told that the Lucknow centre alone received nearly 5000- 10,000 complaints every month. He told that the service would be available from 8am to 8pm on all working days.

“For every complaint, an 11-digit number would be provided to the complainants. If the complaint is already registered, the complainant would be informed the status as viewed at the CCC portal. As soon as the complaint is generated, the concerned post office will take immediate action to resolve it and would upload the status,” he added.

As per the plan, all the postal circles would establish a control room and depute a competent or a team for monitoring the complaints. The order also says that the chief post master general should review the pending cases everyday and in case of pen den cy going beyond 24 hours, would give all the details and give the report to the directorate who will provide weekly report to the secretary (Posts).


Date – 11th September 2016  Name of Newspaper – Hindustan Times